FAQ

This list of questions will be updated as new requests arrive.  Please be sure to send us any quesitons you have.  You can use this contact form to send us new questions. 

What is the project schedule?

Construction is scheduled to begin October/November 2018.   Phase one will be to complete the primary fiber connection to the Lyndon Township Hall via Werkner Road, Island Lake Road, and Territorial Road.  Once this is completed, work will then begin on building out the main line fiber in the southeast corner of the township.  This area is scheduled to be completed by December 31, 2018.  The contractor will then complete the remaining work in the Township on or before September 30, 2019.

Will the installation involve digging up my yard?

The cable installation will travel from the main line to your house; this cable will be installed using trenching or directional boring.  This will result in minimal disturbance to your yard.  This installation to the house is called a “drop”.

You will be informed by the township when the service is available.  If you choose to subscribe to the service, you will sign a “service contract” in which you agree to subscribe to the service and have the cable installed on your property from the main line to your home.

Residents then will work with installers to decide on best pathway to the home, taking into account landscaping, driveways, sidewalks and buried systems that may have been installed by the homeowner, such as sprinklers and invisible fencing.  In addition, MISS DIGG will be used to identify any buried utilities.

Will the installation cover private roads and driveways?

Yes.

This project includes running fiber on:

  • All township roads that have existing structures
  • All private roads with existing structures
  • All driveways to  existing homes regardless of length. If you sign up for service before April 30, 2019, there will be no installation fees.  For anyone who signs up after this date, there will be a fee to bring service from the main line to your residence: $300 for up to 300 feet of line installation. Additional feet are charged at $1.00 per foot.This includes the installation of the cable from the main line to the home and the service box on the home.  These boxes are usually mounted where existing services enter the home.

     

Do I have to provide any equipment or pay additional charges to have the fiber installed at my house?

For everyone who initially subscribes to the service,  there will be no requirement to provide any additional equipment or pay any other charges other than the millage and monthly service fees.

If you sign up for service before April 30, 2019, there will be no installation fees.  For anyone who signs up after this date, there will be a fee to bring service from the main line to your residence: $300 for up to 300 feet of line installation. Additional feet are charged at $1.00 per foot.

Where and what size(s) of service boxes will be installed - both on our homes and in our yards?
There will be a service box mounted on your house,  It is  14”x10”x 2 ½”.  These are usually mounted in area where electric service enters the home although this location can be changed. There will also be a pedestal placed along shared property lines to service two homes.  The pedestals are 10.5” square by 32” tall. In more congested areas, a technology will be used that will service to 6 homes in either direction from the pedestal.
Will they run a separate line (possibly for additional charge to me) out to my outbuilding?

You will be able to contract with qualified firms of your choice to run the service to your out buildings.  The property owner will be responsible for the additional cost of this work.

 

Will the internet service provider provide each house with a wireless router?

A managed wireless router will be available to subscribers for an additional modest monthly fee.  Subscribers may choose to use their own wireless router.

 

 

Who will I call when there is a problem with my internet connectivity?

A key component in building our network will be the selection of an Internet Serviece Provider (ISP) to manage daily operations.  One of the the most important roles of the ISP will be customer support.  Since we will be responsible for selecting our ISP,  we will be able to put in place required service levels that will meet our expectations.  The ISP will be the contact of all customer related issues. 

Will there be a minimum duration contract that I will have to sign ?

There will be a one year service contract.

What serices wil be available and what are the costs?

Lyndon Township broadband provider will be Midwest Energy and Communication (MEC).  The monthly rates to be provided by MEC for internet, phone and managed wi-fi are:

Unlimited Fiber Internet                                         

Basic Ultra GIG
25 Mbps 100Mbs 1Gps
$34.95 $44.95 $69.95

Unlimited Phone

Residential Business
$39.95 $49.95

Bundle Internet and Phone and receive a $10 discount

Managed Wi-FI
$5/month

Managed Wi-Fi service includes a high-tech router plus unlimited 24/7 remote support. Free for Gig Subscribers.

 Seasonal Rate $15/month (for each service)

Off-season pricing for up to six months each year for seasonal residents. Off-season service includes 2 Mbps (upload/download) speed and if you have phone service, you keep your phone number and can dial 911.

 

How will you decide which houses to hook up first?

Currently we do not have enough information to provide a completely accurate response.   We will know more about the actual sequence of startup as we have discussions with the project engineers,  the fiber installation contractor and the Internet Service Provider (ISP).  

When will I have to make my first payment on the millage?

The first millage paymet will appear on you 2018 Winter tax bill

Will the fiber optic network be obsolete in a few years?

Today, no faster technology exists or is even on the horizon. Every internet backbone around the world is made up of fiber optic cables – millions of miles of this cable are buried underground, strung on utility poles, and laid under oceans. Every residential internet access technology – be it cable, DSL, wireless, satellite, or fiber – is just a way to reach this network of fiber optic cables. To use fiber optic as the residential internet access technology is akin to extending the internet backbone to your doorstep. It will only become outdated if and when a faster technology is invented and the millions of miles of fiber optic cables that make up the internet backbones are physically replaced. If and when a faster technology does become available, it will take many decades to replace the millions of miles of fiber optic cables – much longer than 20 years.

It is important to note that the electronics that send the signal across the fiber optic cables will become outdated over time – but replacement of these electronics is expected and built into the business model.

What will the cost be to the taxpayer?

Based on current property valuation information available from the township, the new bond will cost the average homeowner $263/year ($21.92/month).  Cost of the millage to pay the bond is calculated at $2.91 per $1000 of taxable value (taxable value is about ½ the home’s market value). 

After building the fiber network the township will partner with one or more service providers to deliver Internet access to residents.

Estimated monthly costs for basic Internet access will be about $35 - $45  for 100Mb of bandwidth. 1Gb bandwidth will be available for $60 -$70 a month. 

Total costs for a resident to get broadband service: millage bond costs + monthly costs for Internet access:  For the average homeowner in Lyndon Township 100Mb service will be around $57-$67 a month.

 
Will the millage be tax deductible?

Unlike fees that are paid directly to internet service providers, the millage for this broadband project will be deductible from federal and state taxes for those who itemize their tax returns.

Will improved internet access impact the SEV (state equalized valuation) of my property?

Area realtors report that there have been a significant number of home buyers who chose not to even look at – let alone purchase – homes or property when they discover that broadband access is not available. This translates into lower home values, and means that when a parcel has access to broadband, its value rises. A 2015 study from the University of Colorado found that this difference nationally is around 7.1% - so a home valued at $200,000 would increase in value by around $14,200. http://www.lightwaveonline.com/content/dam/lw/documents/FTTH_Report_06_26_2015.pdf

Can people opt out of the millage?

No.  Millages, by law, must be levied on all property owners within the jurisdiction