FAQ

This list of questions will be updated as new requests arrive.  Please be sure to send us any quesitons you have.  You can use this contact form to send us new questions. 

Will the installation involve digging up my yard?

There will be some "digging up of the yard", but at this time we do not have enough infromation to provide a completely accurate response.    We will know more about the path to your house and the method of installation as we have discussions with the project engineers and the fiber installation contractor.  Needless to say,  the final outcome will have to be one that is mutually agreeable and reasonable. 

Will the installation cover private roads and driveways?

Yes.

This project includes running fiber on:

  • All township roads that have existing structures
  • All private roads with existing structures
  • All driveways to  existing homes regardless of length during the initial period. After the initial period, there will be connection fees based on distance from the road.
Do I have to provide any equipment or pay additional charges to have the fiber installed at my house?

For everyone who initially subscribes to the service,  there will no requirement to provide any additional equipment or pay any other charges other than the millage and monthly service fees.  Monthly service fees will be between $35 and $45 for 100mbs speed and no data cap.  After completing this initial phase of implementation we will have to agree upon a fee structure for equipment and attaching to the network for new subscribers. 

Will the internet service provider provide each house with a wireless router?

A wireless router will be supplied to all homes that subscribe to the service during the initial subscription period.  It is yet to be determined if this device will be mounted on the outide or inside of the home.

Who will I call when there is a problem with my internet connectivity?

A key component in building our network will be the selection of an Internet Serviece Provider (ISP) to manage daily operations.  One of the the most important roles of the ISP will be customer support.  Since we will be responsible for selecting our ISP,  we will be able to put in place required service levels that will meet our expectations.  The ISP will be the contact of all customer related issues. 

Will there be a minimum duration contract that I will have to sign (ex. 2 year)?

We certainly want to maximize the advantage for residents so we need to do some careful analysis to determine if contracts are the best way forward, and if so, what the terms and lenghts of the contracts would be.  

How will you decide which houses to hook up first?

Currently we do not have enough information to provide a completely accurate response.   We will know more about the actual sequence of startup as we have discussions with the project engineers,  the fiber installation contractor and the Internet Service Provider (ISP).  

Will the fiber optic network be obsolete in a few years?

Today, no faster technology exists or is even on the horizon. Every internet backbone around the world is made up of fiber optic cables – millions of miles of this cable are buried underground, strung on utility poles, and laid under oceans. Every residential internet access technology – be it cable, DSL, wireless, satellite, or fiber – is just a way to reach this network of fiber optic cables. To use fiber optic as the residential internet access technology is akin to extending the internet backbone to your doorstep. It will only become outdated if and when a faster technology is invented and the millions of miles of fiber optic cables that make up the internet backbones are physically replaced. If and when a faster technology does become available, it will take many decades to replace the millions of miles of fiber optic cables – much longer than 20 years.

It is important to note that the electronics that send the signal across the fiber optic cables will become outdated over time – but replacement of these electronics is expected and built into the business model.